terms and conditions

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By Booking our Services you accept our Terms and Conditions of Trading.

These Terms and Conditions apply to Diamond Reach & Shine Ltd t/a DRS Window Cleaning.

How often do we visit: We offer a 4 or 6 Weekly Service. We do NOT offer a One off cleaning service.

A £30 Charge will apply if cancelled before a 2nd Window Clean has taken place.

Payment: All payments are to be made in FULL within 7 Days of Cleaning.

Access: If we are unable to gain access to any part of your property due to Padlocks or Physical Restrictions, we will only clean all accessible areas. This will be charged at 75% of the Total Clean Cost.

Please ensure that Safe Access is Provided.

Property Damage: We do not accept liability for damage caused by Decorative or Structural defects, or Conditions

such as, but not limited to, Poorly fitting Windows, Doors, Fascias, Soffitts, Gutters, Down Pipes, Trims, Leaking Seals, Decorative Bars and Trims Stuck on Glass, Leaded Designs, Rotting Frames, Flaking Paint, Trickle Vents.

Bad Weather: We will always try to avoid Cleaning your Windows in very Heavy Rain, however we do still work in short showers and Light Rain.

Cancelling on the Day: We reserve the right to charge a Cancellation Fee if you cancel on the day of cleaning.

We give 24hrs notice of our intended visit to you.

Cancelling your Service: If for any reason you wish to cancel your Service, please do so in writing by Email to info@dr-shine.co.uk.

Data Protection: All Customer Data is kept on a Confidential Encrypted Database and is not Discussed or Shared with any Individual or Company.